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Privacy Policy

Privacy Policy • July 1, 2016

General

OhioHealth Corporation (“OhioHealth”, “we”, “our”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy explains our collection, use, and disclosure of your information collected through www.ohiohealth.com (our “Website”). In addition to this policy and in compliance with the Health Insurance Portability and Accountability Act of 1996 and its implementing rules and regulations as amended (collectively referred to hereafter as “HIPAA”), we will use and disclose your “protected health information” in accordance with HIPAA and our Notice of Privacy Practices available at www.ohiohealth.com/terms-and-conditions.

Please note that your use of our Website and any products or services provided on or through our Website is subject to OhioHealth’s Site Terms and Conditions found at www.ohiohealth.com/safetyandprivacy]. We may make periodic changes to this policy. If such a change is made, OhioHealth will post the revised terms on www.ohiohealth.com/terms-and-conditions and the revised terms will be effective on the “last modified” date stated at the top of this policy.

IF YOU DO NOT AGREE TO THIS POLICY, YOUR CHOICE IS NOT TO USE OUR WEBSITE. YOUR USE OF OUR WEBSITE INDICATES THAT YOU AGREE TO THIS POLICY.

 

Information We Collect

We may collect your information in a variety of ways through your use of our Website including when you visit or browse our Website and its pages, register on the Website using myOhioHealth, place an order for a service, subscribe to a newsletter, respond to a survey, fill out a form, pay a medical bill, donate to our foundation, or in connection with other activities, services, features or resources we make available on our Website. The type of information we collect varies and may include:

(i) “personal information” you provide to us through our forms on the Website such as:

  • Demographic information like name, email address, mailing address, date of birth, or phone number,
  • Medical information that you provide to us through our forms or related to the payment of your medical bills through our Website, or through scheduling a facility visit or appointment,
  • Financial information like credit card, banking information, or other payment information that you provide to us or our authorized third party payment processors to make payments or donate to our foundation;
  • Your personal interests such as registering for one of our classes

(ii) non-personal information about users whenever they interact with our Website:

  • We collect computer and internet connection information, IP addresses, operating system information, browser type and version, and network connectivity information, or other non-identifying information stored in cookies that we enable on our Website. A cookie is a small file placed on the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. We do not track your use of other websites or pages.

While you may visit our Website anonymously, some of the Website’s functions and features will not be available for anonymous visits or if “cookies” are disabled on the your computer/browser. In addition, some of the features and functionalities of our Website may only be available to you if you register for a myOhioHealth account and log into our Website with your username and password. You can refuse to supply your personal information and you are not required to register for a myOhioHealth account, but note that you may not be able to use some of the services available on our Website as a result. An example is our “bill pay” service.

 

Use of Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you and to improve its design and functionality;
  • To provide you with information, products, or services that you request from us;
  • To personalize your experience on the Website and allow you to participate in our interactive features;
  • To improve customer service;
  • To send you newsletters for which you have subscribed
  • To communicate with you regarding any classes ordered, bills paid, donations made, or services rendered to you through the Website;
  • To fulfill any other purpose for which you provide the information;
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • In any other way we may describe when you provide the information;
  • For any other purpose with your consent.

 

Disclosure of Your Information

OhioHealth does not share personal information you provide to us through the Website with any third party for any reason except:

  • With our third party software vendors to provide newsletters and other communications that you subscribe to on the Website regarding our products and services, and
  • With our third party payment processors which assist us in processing your bill payment, your payment for classes that you have registered for on the Website, or making any donations to our foundation.

We do not sell, trade, or rent your personal information to others. We may share generic aggregated demographic information not linked to any personal information regarding Website visitors or users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

To the extent you provide or we collect your “protected health information” (as defined by HIPAA), we will only use or disclose such protected health information in accordance with our Notice of Privacy Practices available www.ohiohealth.com/terms-and-conditions/.

 

Cookies

The cookies we place store information about your visit to our Website. Some cookies are “session” Cookies and only last for the duration of your visit. Other cookies known as “persistent” Cookies remain on your computer after the end of each session and store information helpful to your experience. Our Website utilizes both session and persistent Cookies. Every computer that accesses the Website is assigned a different cookie by OhioHealth. Cookies do not retain any personal information or protected health information on your computer. The cookies allow us to access information that we can then use to improve your browsing experience, such as providing you with customized pages based on your past viewing history on the Website. Cookies are also used to help with your log-in to myOhioHealth, as navigation aids or as session timers. Most web browser software can be set to reject all cookies. If you reject our cookies or otherwise disable the cookie feature on your web browser, certain functions and conveniences of our Website may not work properly.

 

Your Communication Choices

You may enroll in various email services to receive information about OhioHealth’s products or services or various health related interests that you select in your myOhioHealth profile. You can unsubscribe to any email service at any time after registration by simply clicking on the “unsubscribe” link at the bottom of any email and follow the specified instructions to opt-out. You will then be unsubscribed from the email service within 10 business days. In addition, by creating a myOhioHealth account, you may be added to our mailing list to receive communications from us related to our products and services. In the event you do not wish to receive these communications from OhioHealth, please change your email preferences editing your myOhioHealth profile. Please note that we may use your email to communicate with you regarding services you have actually purchased on the Website or related to any transaction made on the Website like paying your bills or making a donation. These “transactional” communications will not be subject to your “opt out.”

 

Security

We have adopted reasonable data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website. For example, the majority of the data exchanged between you and the Website or our third party service providers (our third party payment processors) is transmitted over an SSL secured communication channel and is encrypted and protected with digital signatures. That being said and except as required by HIPAA, we do not make any representations or warranties of any kind related to the security of the Website, any third party site or payment processor’s site, or your information stored on the Site. Please see the disclaimers in the Site Terms of Use found www.ohiohealth.com/terms-and-conditions. To the extent you provide us with protected health information through the Site, we will protect and secure your “protected health information” in accordance with HIPAA’s requirements.

 

Linked Sites

OhioHealth may provide links on the Site to other websites of interest or are related to OhioHealth’s services. This does not mean that we endorse these websites, or the content contained on or products or services sold through such websites. We do not make any representations or warranties about any website you may access through our Site. They are independent from us, and we have no responsibility for their information or activities. These websites may send their own cookies, collect data, and make use of that data in ways that our Site does not. Be aware that we have no control over these websites and our Privacy Policy does not apply to these websites. We encourage you to read the privacy policies and terms of use referenced in the websites you enter.

 

Payment Processors

The Site may utilize third party payment processors to perform payment related services for OhioHealth. These third party payment processors collect the necessary personal information such as first name, last name, credit card/bank account number, and other information needed to process purchases/payments on the Site (like classes) or to make bill payments. These third party payment processors’ use of such personal information may be subject to its own privacy policy and terms of use. We only receive information related to the payment status of your account, which does not include your credit card number or other financial account numbers. We recommend that you review any applicable third party payment processor’s privacy policy and terms of use before using those services.

 

Inherent Risk of Using Internet

Despite OhioHealth’s efforts to protect your personal information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted, and you acknowledge these inherent risks before using the Site.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

 

Children

OhioHealth does not offer or provide products and services for children to access or use via the Website. If you are under eighteen (18) years of age, you may not use the Site. OhioHealth does not intend to collect personal information from children through the Website. If your child has submitted personal information and you would like to request that such information be removed, you may contact OhioHealth via one of the contact methods described below, and OhioHealth will promptly remove such information and shall not use such information.

 

Contact

If you have any questions or concerns regarding this policy or our use, storage, or handling of your personal information, please contact us:

By Email:
webmaster@ohiohealth.com

By Phone:
1-866-411-6181

By Mail:
180 East Broad 30th Floor
ATTN: OhioHealth Privacy Officer
Columbus, OH 43215

 

Discrimination is Against the Law

OhioHealth complies with applicable federal civil rights laws and does not discriminate, exclude people, or treat them differently because of race, color, ethnicity, religion, culture, language, national origin, age, disability, socioeconomic status, sex, sexual orientation, or gender identity or expression in its health programs and activities.

OhioHealth provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

OhioHealth also provides free language services to people whose primary language is not English, such as qualified interpreters.

If you need these services, contact OhioHealth Language Services at 614-566-3256.

If you believe that OhioHealth has failed to provide these services or discriminated against you, you can file a grievance with: Chairperson of the Excellence & Care Committee or his/her designee, 614-566-5034 or Corporate Ethics and Compliance, Attn: Chairperson of Excellence & Care Committee, 180 East Broad Street, 30th Floor, Columbus, Ohio 43215. You can file a grievance in person or by phone or mail. If you need help filing a grievance, the Chairperson or his/her designee is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-868-1019, 800-537-7697 (TDD).  Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Español (Spanish)

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame al 1-614-566-3256.

繁體中文 (Chinese)

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-614-566-3256。

Deutsch(German)

ACHTUNG:  Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.  Rufnummer: 1-614-566-3256.

العربية  (Arabic)

ملحوظة:  إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-614-566-3256

Deitsch(Pennsylvania Dutch/German)

Wann du Deitsch schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: 1-614-566-3256.

Русский (Russian)

ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните 1-614-566-3256.

Français(French)

ATTENTION : Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement.  Appelez le 1-614-566-3256.

Tiếng Việt(Vietnamese)

CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.

Gọi số 1-614-566-3256.

Oroomiffa (Oromo)

XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama.  Bilbilaa 1-614-566-3256.

Soomaali (Somali)

DIGNIIN: Haddii aad ku hadashid Soomaali, waxaad heli kartaa adeegyada luqadda oo lacag la’aan ah.

Wac 1-614-566-3256.

한국어(Korean)

주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.

1-614-566-3256번으로 전화해 주십시오.

Italiano(Italian)

ATTENZIONE:  In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero 1-614-566-3256.

日本語(Japanese)

ご案内:日本語を話される場合、言語支援を無料でご利用いただけます。

1-614-566-3256 まで、お電話にてご連絡ください。

Nederlands(Dutch)

AANDACHT:  Als u Nederlands spreekt, kunt u gratis gebruikmaken van de taalkundige diensten.  Bel 1-614-566-3256.

Українська (Ukrainian)

УВАГА!  Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки.  Телефонуйте за номером 1-614-566-3256.

Română (Romanian)

ATENȚIE:  Dacă sunteți vorbitor de limba română, aveți la dispoziție servicii gratuite de asistență lingvistică.  Sunați la 1-614-566-3256.